Terms of Service and Privacy Policy Agreement

Takween management is committed to protecting its rights and the rights of its customers through a clear legal framework that regulates the contractual relationship, service usage, data management, and mutual responsibilities. Accordingly, using any of Takween's services constitutes full acceptance of the following terms:

First: Privacy and Data Protection

• No unauthorized party has the right to request or access any information or data belonging to any Takween customer.
• Customer data is only accessed, modified, or managed at the direct request of the customer, or as part of technical support and regular system maintenance.
• The technical support team has the right to access the customer's control panel when needed for maintenance, technical support, performance improvement, and troubleshooting purposes - without prior permission in emergency technical cases.
• Takween commits not to share, sell, or use customer data for any commercial or promotional purposes outside the scope of the service.
• All data is protected according to the highest security and privacy standards.

Second: Nature of Service Provided

Takween is a digital sales and order management system that includes:

The system includes:

• Professional digital store
• Control panel (Dashboard)
• Mobile app for merchants
• Order management system
• Easy ordering experience for customers

The system does not provide:

• Any integrated electronic payment gateway
• Any integrated delivery system
• Any external payment or shipping integration

Order Mechanism: Website/App → Control Panel → Direct communication with customer (WhatsApp/Call) for confirmation and delivery.

Third: Intellectual Property and System Rights

• Takween system is a closed source system. The customer has no right to claim the source code, request a copy of the system, transfer the system to other servers, or reuse any programming part for any other project.
• All rights to programming, development, design, and structure belong exclusively to Takween.
• Removing any references, intellectual property rights, or system identification within the store, app, or control panel is prohibited.
• Any violation of intellectual property rights exposes the customer to legal accountability.

Fourth: Content and Legal Responsibility

• The customer is fully responsible for the content displayed in their digital store.
• The store owner bears full legal and ethical responsibility for products, texts, images, prices, and advertisements.
• Takween disclaims legal responsibility for any content published by customers within their stores.
• Using the system to publish pornographic content, content that offends public decency, content that violates laws, or content that infringes intellectual property rights is prohibited.
• Takween has the right to immediately suspend any store that violates these terms without prior notice.

Fifth: Prohibited Business Activities

Using Takween system for the following activities is prohibited:

• Sale of cigarettes and tobacco products
• Sale of alcoholic beverages
• Sale of narcotics
• Pornographic content
• Illegal activities
• Activities that violate public norms

Sixth: Subscriptions and Fees

• All Takween services are provided through paid subscriptions. Fees are determined according to the approved package at the time of subscription.
• No fees can be refunded after service activation.
• Takween has the right to modify prices in the future according to operating costs, infrastructure, technical development, and service expansion.
• Customers will be notified of any price changes in advance.

Seventh: Service Termination

• Customers are notified with sufficient time before subscription expiration.
• In case of non-renewal, the service will be suspended and then stopped after the specified grace period expires.
• Takween has the right to suspend any service in case of unpaid financial dues.
• After service suspension, Takween is not obligated to retain data for an indefinite period.

Eighth: Liability Limits

Takween is not responsible for:

• Customer financial losses
• Disputes with customers
• Delivery problems
• Payment problems
• System misuse

Takween provides the system as a digital organization and management tool only.

Ninth: Agreement Modifications

Takween has the right to modify the terms of this agreement at any time in accordance with:

• Technical development
• Service expansion
• Legal requirements

The updated version will be published through official platforms.